VCM 2020 reversal
Dear runners!
(02/07/2020) - The reversal of the Vienna City Marathon (VCM) 2020 has been largely completed. Thanks to everyone for their feedback! The possibility to choose between the different options in the online form is now terminated.
The corresponding refunds of entry fees and additional services have already been made and should arrive on your account in the near future, if not already done so.
If there is still the wish to reverse the transaction according to the "Kunst-, Kultur- und Sport-Sicherungsgesetz (KuKuSpoSiG)", please contact us at office@vienna-marathon.com.
This law, which is valid for events in Austria that have been cancelled due to Covid-19, provides for the issue of a voucher up to a maximum amount of 70,- Euro. Any entry fee exceeding this amount would be refunded. The vouchers are valid until 31 December 2022. After this period the value of the voucher can be paid out on demand. Here is the link to the corresponding law. We are sorry, that this legal document is available in German only.
All ordered products - T-shirts, T-shirts with individual printing and BibBits (magnetic race number holders) - were brought to Austrian Post for shipping. Some of the items have already reached their recipients, the rest are on their way. Please note that there are still delivery restrictions to several countries.
We wish everyone a nice and sporty running summer. We are already looking forward to welcoming you at the next Vienna City Marathon on April 18, 2021 or one of our events on the way there.
#TogetherWeRun2021
With kind regardsYour Vienna City Marathon Team
How the VCM T-shirts get to the runners
It was planned that the runners would pick up their ordered T-shirts. Namely at the VCM Expo "Vienna Sports World" on Friday and Saturday before the Vienna City Marathon. Due to the cancellation everything turned around. Not the runners came to the T-shirts, the T-shirts had to come to the runners.
As there were thousands of items to be shipped to many different countries, this project proved to be a great challenge. More than two thousand runners also ordered individual additional prints, which should have been applied during the Vienna Sports World. The producer for these prints comes from Germany and was unable to travel to Austria for a long time due to Covid-19 restrictions.
Several detailed agreements with Austrian Postal Service were necessary in preparation. It had become June, until T-shirts, printing machines and the person who knew how to handle it could get together in Vienna. Now the implementation was ready to start. Envelopes were produced and addressed. The T-shirts were personally printed according to the runners' wishes. Each envelope contained a shirt in the right size, a VCM flyer and, for most countries, a discount voucher by sports retailer Hervis. Sorted by postal code and tied up in packets of ten, we packed all envelopes into boxes and brought them on several pallets to the post. The ordered VCM BibBits (magnetic start number holders) were also sent to the runners.
Many thanks to all helpers and to the Austrian Postal Service.We wish everyone lots of fun with their BibBits and T-shirts!
